We all know the importance (and difficulty) of connecting with younger donors, but there might be some very simple things your organization can do to expand that base and deepen existing relationships. Let’s look at some statistics that make this interesting.
Broadly speaking, donors give two types of things: money and goods. Around 65 percent report making monetary donations, and 58 percent report giving “stuff.” And as you’d probably expect, the percentage of both categories rises steadily with age. What’s interesting is the gap between donation types for the different generations.
Among Gen Y givers, the difference between monetary donations and gifts of goods is two times larger than it is in Baby Boomers and Matures. And the difference is four times larger among Gen Y than it is in the generation that’s closest to it in age—Gen X.
An obvious reason for this difference might be that a person collects more stuff as they grow older, so they probably have more things they’re willing to part with. And if the numbers above reflected the dollar amount of goods donated, then that might be the only explanation we’d need. But we’re talking about a majority of Gen-Y donors not donating any noncash item, when chances are pretty good that most of them have an electronic device or household item of value just sitting in a desk drawer or perhaps in the trunk of their car.
Let’s explore a few of the things that might be holding them back.
Donating Stuff Is Not an Option
Until recently, receiving a noncash gift online wasn’t a widely available option for most nonprofits. While younger donors are open to receiving communication from nonprofits via direct mail and other channels, they still prefer to respond online. So even if a nonprofit is able to take in certain types of noncash gifts through an offline channel, younger donors are less likely to respond that way.
If you’re looking to increase the number of Gen Y donors making noncash gifts, start by making it easy for them to give their “stuff” online.
They’re Not Aware
What items are accepted? What’s needed? Just as lots of people across the country still don’t understand which items belong in which recycling bin, many don’t understand which items can be donated either. Of course this will vary from organization to organization, but how many clicks on your website does it take for someone to find out what types of noncash gifts you accept? Does that information exist in an accessible and helpful format?
Here’s some information you might consider providing to potential donors:
Acceptable methods of getting their gifts to you
Examples of common items you do and don’t accept
Tax receipt information
A web form or a phone number where they can ask more detailed questions about what’s accepted
They Don’t See the Value
What really happens to the things they donate? You can take items to your local Goodwill drop-off center and assume something good will happen with them. But the specifics are vague. The feeling as you’re driving away is typically one of “Great, I finally got rid of that couch!” not “I’m so glad I was able to help provide a meal for someone in my community.” In other words, it’s not a warm-and-fuzzy experience. It’s a transaction of convenience.
People’s donations of goods have some cash equivalency to your organization. Helping them see that, whether it’s through an infographic or a short video, can go a long way in communicating that just as a monetary donation directly supports your cause, the donation of a good has the same tangible impact.
Nonprofit organizations have an opportunity to close the gap between cash and noncash gifts from young donors. There are a number of immediate benefits to this opportunity, but closing this gap becomes even more important when you think about the effect it could have down the road, as more and more of an individual’s wealth moves into noncash assets. Getting donors accustomed to a holistic ask from the beginning means they’ll be more likely to think of your organization as a place where they can use their wealth, not just their cash.
Ray's experience in launching, building and helping businesses succeed spans nearly 3 decades (though he doesn't look a day over 28 years). Around the office, Ray is well known (and dreaded) as someone who wants the product to be “just perfect” – it might be what he calls a good time. Ray’s experience includes various leadership positions in technology companies and as President of the Venture Capital group of Koch Industries, the nation’s largest private company, where he oversaw numerous technology investments.