As we approach the giving season, nonprofits everywhere are ramping up their digital fundraising efforts. But here’s one of the giving season tips that no one else is telling you: digital continuity is critical. Without it, even the best-intentioned campaigns can fall flat.

Imagine this: you’ve crafted a heartfelt social media post urging your followers to support your cause. It’s eye-catching, your message is strong, and you’re using the perfect call to action to lead people to your donation page. But when your supporters click that link, they land on a website that looks nothing like your social media post. The colors don’t match, the message feels different, and the donation form is confusing.

It’s like inviting someone to a party, only to change the address at the last minute. They might still show up, but chances are, many will get frustrated and turn away.

This disconnect between social media and the landing or donation page can cost you donations, engagement, and even long-term support. But with some attention to digital continuity, this can all be fixed—quickly.

What is digital continuity?

Digital continuity is all about ensuring a seamless user experience from the moment a potential donor sees your social media post to the second they make a donation on your website. It means your paid and organic social media content matches your landing page and donation form in design, message, and tone. When a donor experiences a cohesive journey, they’re more likely to complete that donation.

Why it matters

Here are some stats to back it up:

• Brands that use strong, cohesive messaging and design across digital platforms see up to 20% higher conversion rates on donation pages. (Marq)
• A confusing or inconsistent user experience can cause donation page abandonment, with studies showing 47% of people leave donation pages before completing their gift if the experience feels off. (NN/G)

When your social media campaigns don’t align with your giving campaigns, it sends mixed signals. This inconsistency can make supporters second-guess their decision to donate. It creates friction—and when donating feels hard, people often back out.

But the good news is, fixing digital continuity is easier than you think!

Before vs. after digital continuity

Let’s paint the picture:

Before

Your nonprofit’s social media posts are vibrant and engaging, but your donation page feels flat and generic. The messaging on your landing page feels like it’s written by a different person. Your supporters are left wondering if they’ve even landed on the right page, and they’re unsure about where their donation will go. 

After

Now, imagine this: your social media post seamlessly guides supporters to a landing page that feels like an extension of the post itself. The colors match, the message is crystal clear, and the donation process is smooth. Your audience can connect the dots effortlessly—from your post to their donation. They feel confident, reassured, and ready to give.

A checklist for seamless digital continuity

Even if your nonprofit doesn’t have a social media expert or a big budget, you can still implement digital continuity with a few simple steps. Here’s a checklist to make sure your digital campaigns stay aligned with your giving campaigns this season:

1. Match Your Messaging: Ensure that the headline or primary message on your social media post matches the text on your landing and donation pages. Consistency builds trust.
2. Keep Design Cohesive: Use the same color scheme, fonts, and visual elements across all platforms. If your social media post is bright and bold, make sure your donation page reflects that energy.
3. Use Clear Calls to Action: Your call to action (CTA) on social media should lead users to the exact page you want them on. Don’t make them hunt for the donation button.
4. Streamline Your Donation Form: Make sure your donation form is easy to navigate and mobile-friendly. Research shows that 51% of donors visit a nonprofit’s site on a mobile, so a smooth mobile experience is key.
5. Test the Journey: Experience the process as your donor would. Click through your own social media posts and follow the journey to your donation page. Does it feel seamless? If not, adjust.

Practical tips to implement digital continuity

• Use Templates: Work with your designer to create web and email headers that align with your social media posts. If you’re not a designer, Canva’s drag-and-drop functionality makes it simple to create cohesive content.
• Leverage Analytics: Platforms like Facebook and Instagram offer insights into which content is resonating. Create social media tracking links so you can tweak your campaigns and ensure that your high-performing posts lead to high-performing donation pages.
• Keep It Simple: You don’t need to reinvent the wheel every time you launch a campaign. Start with one or two key elements (like matching messaging and visuals), and build from there.

Check continuity before you launch

Before you launch your year-end campaigns, take a moment to visualize your digital continuity. I recommend doing a roll call across teams to collect all your year-end digital assets and display them side-by-side in one place. 

One of my favorite tools to do this is Canva Whiteboards (pictured below) to easily create a live mockup of your campaign. Lay out your social media posts, ads, email designs, and landing page side-by-side. This simple exercise helps you see if your messaging, style, and design align across platforms. Invite 2-3 stakeholders to add their feedback, and update your whiteboard throughout the campaign building process.

Example of a Canva Whiteboard template 

Ask yourself these three essential questions to determine if your campaign is cohesive:

1. Does the messaging align across all touchpoints?
   • Are the key messages, calls to action, and tone consistent from social media posts to the landing page and donation form? Consistent messaging reassures donors that they are in the right place and increases trust.
2. Is the design visually unified?
   • Do the colors, fonts, and imagery match between social media, the landing page, and the donation page? A cohesive visual design creates a seamless, professional user experience and keeps the donor journey smooth.
3. Does the user experience feel intuitive and frictionless?
   • Is it easy for supporters to move from the social media post to the donation page without confusion or unnecessary steps? An intuitive experience, with clear links and easy navigation, reduces abandonment and boosts conversions.

Closing Out

As we head into the giving season, remember that digital continuity is a must-have. A cohesive, streamlined experience across your digital touchpoints will not only increase donations but also build long-term relationships with your supporters.

So, what’s the next step? Take a few minutes to review your current social media campaigns and donation pages. Make those quick fixes, align your messaging, and watch how much easier it is for your supporters to connect—and give.

Let’s make this giving season your most successful one yet!

About Brynne

Brynne is a social media strategist for NGOs and purpose-driven businesses.

Working with NGOs, thought leaders, and policymakers in DC for the last decade, she specializes in getting people to care about complex issues that might otherwise get ignored.

Her team at Cause Fokus uses empathy-based marketing to turn passive audiences into loyal advocates.