The end of the year is a magical (and stressful) time for nonprofits. It’s the season of giving, and many generous people are making their first-ever donations. The real challenge is transforming these first-time donors into dedicated supporters who champion your cause year after year. With strategic email and social media engagement, nonprofits can lay the groundwork for long-lasting relationships that drive significant impact. Here’s how:

1. The First 48 Hours: Make It Personal

The initial 48 hours after a donation are critical. This is your opportunity to make a lasting impression. While automation can work (and should most definitely be set-up), nothing beats a personal touch. Craft a heartfelt thank-you email that speaks directly to your new donor. Share the specific impact their gift will have and warmly welcome them to your community. This isn’t just a transaction; it’s the start of a meaningful journey together. Encourage them to connect further by attending an event, volunteering, or simply following your updates on social media.

Pro tip: use Zapier to seamlessly link your email platform with your donation system. Automatically draft emails to your inbox (whether it's Outlook or Gmail), allowing you to effortlessly send them with a personal touch.

2. Mid-January Follow-Up: Build Trust Through Stories

As the New Year begins, it’s time to nurture your donor relationships. Reach out with a follow-up email in mid-January, highlighting a compelling success story that showcases how their donation is at work. Paint a vivid picture of the change they are helping to create. Most importantly, this is not the time for another ask. Focus instead on building trust and reinforcing their decision to support your cause.

3. Year-End Connection: Envision the Future Together

As another year winds down, bring your donors full circle by including them in your year-end impact report. Share the triumphs you’ve achieved together and outline your vision for 2025. Make them feel like an integral part of something larger, a community that’s driving meaningful change. This is the perfect opportunity to offer them a next step—whether it’s joining your monthly giving program or participating in an upcoming event.

4. Evergreen Email Funnel: Keep the Momentum Going

Consider setting up an evergreen email funnel—a series of thoughtfully curated emails that continuously introduce new donors to your nonprofit and illustrate the tangible impact of their generosity. Include heartfelt stories of those who benefit from your work and keep the narrative fresh and engaging. This automated yet personalized approach ensures that every new donor receives the same warm welcome and ongoing engagement, regardless of when they join.

In the bustling spirit of the giving season, remember that the true measure of success lies not just in the donations received, but in the relationships forged. By leveraging email and social media strategically, nonprofits can transform one-time donors into lifelong advocates, driving sustained impact and creating a future brimming with possibility.

5. Post a Public Thank-You on Social (and Be Specific!)

Start January off with a warm and heartfelt post to thank your community for their generosity during year-end. But don’t stop at a generic “thank you.” On social media, the more specific and personal you can make it, the better.

Here’s what you can do:

• Create a thank-you video: Film your team (or beneficiaries) sharing how donations are making a difference. Keep it authentic and short—under 60 seconds works well for most platforms.
• Post impact stats: Use a simple graphic or carousel post to show exactly what you achieved in December thanks to their support. For example, “Because of your generosity, we raised $50,000 in December—enough to fund 200 school supplies kits for local kids!”
• Tag and acknowledge contributors: If you know specific donors, ambassadors, or partners who made an impact, tag them in your thank-you posts. Everyone loves to feel recognized, and it encourages others to join in.

6. Keep the Conversation Going by Asking Questions on Social

Social media is a two-way street. Use your platforms to open up a dialogue with your audience. This keeps your community engaged and makes supporters feel seen and heard.

Use comments and DMs: Post a question as part of your caption, and invite followers to respond in the comments. For example, “We’d love to hear—what does [your mission’s focus] mean to you?” Respond to as many comments as possible to show you’re listening.

7. Showcase Your Team and Mission “Behind the Scenes”

The beginning of the year is a great time to remind your audience that there’s a real, passionate team working behind the scenes to make their impact happen. This helps humanize your nonprofit and builds trust with your followers.

Here’s how to bring them along:

• Post team introductions: Share photos or short bios of your staff, volunteers, or board members. For example, “Meet Sarah, our new Program Manager! She’s already working hard to make 2024 a year of big impact.”
• Highlight “a day in the life” moments: Use Instagram Stories or Reels to show how your team is kicking off the new year. Even small things—like preparing shipments, organizing meetings, or brainstorming campaigns—help your audience feel connected to your work.
• Be transparent about your plans: Share your goals for the year, and let your audience know how they can help you reach them.

Authenticity builds loyalty. When people see the faces and effort behind your mission, they’re more likely to stay engaged.

8. Celebrate Your Supporters Regularly

Retention isn’t about a one-time thank-you post. It’s about keeping the relationship alive throughout the year. Create a rhythm of celebrating your followers and their impact, even in small ways.

Here’s how to celebrate on social media:

• Feature “Supporter Spotlights”: Choose one donor, volunteer, or partner each month to feature in a post. Share why they’re special to your organization.
• Host small giveaways or contests: Offer branded merch or small prizes for things like the best comment, most shares, or simply for being an active part of your community.
• Create milestone celebrations: Hit a fundraising goal? Serve your 1,000th beneficiary? Share it on social and dedicate it to your donors: “This milestone belongs to YOU.”

The energy of the year-end giving season doesn’t have to fade away in January. By leaning into your social media and email community and focusing on gratitude, connection, and impact, you can keep your supporters excited and engaged for the months ahead.

Remember: These are relationship-building tools. Use them to show your donors they’re not just a transaction—they’re an essential part of your story.

Here’s to a strong start in 2025—and to building a community of loyal, passionate advocates for your cause!

Written by: Katelyn Baughan, Nonprofit Email Consultant, KB Digital and Brynne Krispin, Social Media Strategist, Cause Fokus