Donor Centric
The goal should never begin with chasing the largest one-time gift. From vision to execution, every decision is made with the donor benefit in mind.
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The cost of attracting donors is high. Despite the widespread emphasis on gaining new donors, the most valuable touchpoint with a donor is their second gift.
For every $1 donated, it costs $.50 - $1.50 to attract new donors.
For every 100 new donors, organizations are losing up to 80%.
For every $100 gained, today’s nonprofits churn $96 revenue.
Donor retention continues to decline, creating a continual donor acquisition treadmill for organizations. But you can create a thoughtful, transparent experience that encourages opportunities for second and third gifts, dramatically improving retention and trust.
The goal should never begin with chasing the largest one-time gift. From vision to execution, every decision is made with the donor benefit in mind.
When a nonprofit org starts with a donor-centric mindset, it influences the alignment of the operational teams and the tools donors use to engage and transact.
Consistent branding across all in-person and virtual touchpoints is a top priority. Alignment in brand style, voice and tone is a powerful differentiator.
Anticipate donor needs and proactively offer insights before the donor is asked. This approach engenders donor trust, and promotes ongoing engagement.
Carefully select touch points already integrated into the donor’s everyday lifestyle. Provide relevant content delivered in a timely and accessible way.
Focus on personalizing experiences so donors feel seen in every interaction and they know their gift is impactful, more like lifelong friends and less like acquaintances.
We attribute our growth in online donations to the fact that with iDonate we can easily run specific, personalized giving campaigns that our alumni can connect to.
We've seen our donations double in the first two months of using iDonate.
In just two months we've already seen a 20% increase of first-time givers. We've seen tremendous results.