What your donors will see in their inbox.
iDonate features a suite of automated emails to maintain relevant communication with donors. The following is a list of all donor-facing automated emails.
| Occurs when... | Sent by... | Received by... | Customized at... |
| Event participant orders tickets | Organization Name | Ticket recipient | GMS Event Management |
| Event participant cancels tickets | Organization Name | Ticket recipient | N/A |
| Event host sends "Update Message" to event participants | Organziation Name | Ticket recipients; Organization Notification List | GMS Event Management |
| Ticket order refunded by GMS user | Organization Name | Ticket recipient; Organization Notification List | N/A |
| Ticket order confirmation for non-comp order | Organization Name | Ticket recipient; Organization Notification List | N/A |
| Donor sends EDIT keyword over SMS | Organization Name | Target donor | N/A |
| Recurring schedule created | Organization Name | Target donor; Organization Notification List | N/A |
| Donation completed with an associated advocacy program | Organization Name | Target donor; Organization Notification List | N/A |
| Donation associated with an advocacy program refunded | Organization Name | Target donor; Organization Notification List | N/A |
| Donor cancels all schedules via SMS | Organization Name | Target Donor | N/A |
| Donor requests giving history via SMS | Organization Name | Target donor | N/A |
| Recurring schedule update request triggered by GMS user or payment processing; Payment method expired or will expire within 30 days | Organization Name | Target donor | N/A |
| Recurring schedule update request triggered by GMS user or payment processing; Payment method not expired or expiring | Organization Name | Target donor | N/A |
| Recurring schedule cancelled | Organization Name | Target donor; Organization Notification List | N/A |
| Schedule updated in a way that emits event | Organization Name | Target donor | N/A |
| Virtuous requests a contact update for donor | Organization Name | Target donor | N/A |
| Donor updates schedules using "Replace Payment Method" | Organization Name | Target donor | N/A |
| Cash transaction completed | Organization Name | Target donor; Organization Notification List | GMS Campaign Management |
| Non-cash transaction completed; NONCASH_SURVEYS enabled | Organization Name | Target donor | GMS Campaign Management |
| Gift Card transaction completed | Organization Name | Target donor | GMS Campaign Management |
| Stock transaction completed | Organization Name | Target donor | GMS Campaign Management |
| Transaction refunded | Organization Name | Target donor; Organization Notification List | N/A |
| GIft Card transaction approved | Organization Name | Target donor; Organization Notification List | N/A |
| Vehicle transaction status set to pending | Organization Name | Target donor; Organization Notification List | N/A |
| Other (or pledge) transaction status set to pending | Organization Name | Target donor; Organization Notification List | N/A |
| Stock form data entered | Organization Name | Target donor; Organization Notification List | N/A |