Privacy Policy

Effective Date: July 2026

Privacy Policy

iDonate, Inc. ("iDonate," "we," "our," or "us") is committed to protecting the privacy and security of the information entrusted to us by our nonprofit customers, donors, website visitors, and other users of our Services.

This Privacy Policy explains the information we collect, how we use it, when we share it, the choices available to you regarding your information, and the steps we take to safeguard your data.

By accessing or using our website, products, or services, you acknowledge that you have read and understand this Privacy Policy.

1. Information We Collect

We collect information in several ways, depending on how you interact with iDonate.

Information You Provide

You may voluntarily provide information including:

• Name
• Organization name
• Mailing address
• Email address
• Telephone number
• Payment information
• Donation information
• Tax-related information
• Any information submitted through forms, customer support requests, or communications with iDonate

Information Collected Automatically

When you visit our website or use our Services, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages viewed
• Date and time of access
• Referring website
• Cookie and analytics information

2. How We Use Your Information

We use personal information to:

• Process donations and transactions
• Provide our fundraising platform and related services
• Verify identity and prevent fraud
• Respond to customer service requests
• Communicate regarding accounts, donations, receipts, and platform updates
• Improve our website, products, and services
• Comply with applicable laws and legal obligations
• Maintain the security and integrity of our systems

We do not use personal information for purposes inconsistent with this Privacy Policy without providing appropriate notice where required.

3. How We Share Information

We do not sell or rent personal information to third parties for their own marketing purposes.

We may share information with trusted third-party service providers that assist us in providing our Services, including:

• Payment processors
• Cloud hosting providers
• Security and fraud prevention providers
• Customer support providers
• Email delivery providers
• SMS and messaging providers
• Analytics providers
• Professional advisors
• Government authorities when required by law

These providers are authorized to use personal information only as necessary to perform services on our behalf or to comply with legal obligations.

4. SMS and Text Messaging Privacy

If you choose to participate in an iDonate SMS or Text-to-Give program, we collect your mobile telephone number and information related to your consent to receive text messages.

We use this information solely to:

• Deliver requested text messages
• Process donations initiated through SMS
• Provide donation confirmations and receipts
• Deliver recurring giving reminders and program communications
• Maintain records of SMS consent where required by law

Text messaging originator opt-in data and consent will not be shared with any third parties except aggregators, mobile carriers, and service providers that support the delivery of text messaging services on iDonate's behalf.

Your mobile phone number and SMS consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

For additional information regarding our SMS programs, including message frequency, HELP and STOP instructions, and carrier disclosures, please review our Text-to-Give Program Terms.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Maintain secure sessions
• Improve website functionality
• Remember user preferences
• Measure website performance
• Analyze website traffic

Some cookies are necessary for the operation of our website.

You may configure your browser to refuse cookies; however, doing so may limit certain website functionality.

6. Data Security

Protecting donor and customer information is a core part of our business.

iDonate maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Our security program includes, among other things:

• Annual SOC 2 Type II audits
• Regular third-party penetration testing
• Access controls based on business need
• Encryption of data where appropriate
• Ongoing monitoring of our infrastructure
• Employee security and privacy training

Although no method of transmission or storage is completely secure, we continually evaluate and enhance our security practices.

7. Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide our Services
• Complete donation processing
• Meet legal, accounting, and tax obligations
• Resolve disputes
• Enforce our agreements

Retention periods may vary depending upon the type of information and applicable legal requirements.

8. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access your information
• Correct inaccurate information
• Request deletion of personal information where permitted by law
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request information regarding our handling of personal information

To exercise these rights, please contact us using the information provided below.

9. International Data Transfers

Because iDonate operates cloud-based services, personal information may be processed or stored in jurisdictions outside your state or country of residence.

Where required, we implement appropriate safeguards to protect transferred information in accordance with applicable privacy laws.

10. Children's Privacy

Our Services are intended for nonprofit organizations and adult users.

We do not knowingly collect personal information directly from children under the age of 13 without appropriate parental consent where required by law.

If we become aware that such information has been collected improperly, we will take reasonable steps to delete it.

11. Third-Party Websites

Our website and Services may contain links to third-party websites or services.

This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any external websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.

When material changes are made, we will update the Effective Date above and, where required, provide additional notice.

Continued use of our Services following publication of an updated Privacy Policy constitutes acceptance of the revised policy.

13. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

iDonate, Inc.

300 State Street #93839
Southlake, TX 76092-9998
Email: helpdesk@idonate.com